Reports
Author(s): Hornle, Julia ; Jones, Janelle ; Kenkwanzi, Rita ; Quinn, Elizabeth
Publisher: Queen Mary University of London
Year Published: 2024
Date Added: February 24, 2024
Resource Type: Research report
This report presents findings from research on how banks could further contribute to minimizing serious gambling-related harm that their customers experience. The report examines measures that banks currently take to support people experiencing gambling related harm and how these existing measures can be optimized to prevent gambling harm. The research involved interviews with people who had lived experience of gambling harms, an analysis of banks' legal and regulatory obligations, and interviews with representatives from banks.The findings included:Bank gambling blocks are an important tool with limited effect, but their effect is enhanced when combined with other measures.Banks are in a unique position to help, since banks have some data about gambling spend, income, and transactional meta-data for gambling (e.g., time of transaction and speed of expenditure).Some banks have increased personal interaction with people experiencing gambling harm, through direct face-to-face interaction (on the phone, by live chat, messaging, or in branch). Other banks focus more on the automation of remote support in the context of mobile and online banking.
This report presents findings from research on how banks could further contribute to minimizing serious gambling-related harm that their customers experience. The report examines measures that banks currently take to support people experiencing gambling related harm and how these existing measures can be optimized to prevent gambling harm. The research involved interviews with people who had lived experience of gambling harms, an analysis of banks' legal and regulatory obligations, and interviews with representatives from banks.
The findings included: