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Changes in social media marketing of gambling before, during, and after the COVID-19 pandemic in the United Kingdom

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Author(s): Houghton, Scott ; Boy, Frederic ; Bradley, Alexander ; James, Richard J. E. ; Wardle, Heather ; Dymond, Simon

Journal: Information, Communication & Society

Year Published: 2025

Date Added: January 06, 2026

This study examined how gambling was marketed on social media in the United Kingdom before, during, and after the COVID-19 pandemic. A total of 353,134 original tweets from the five most-followed UK gambling operators and five affiliates from January 2020 to July 2022 were analyzed for frequency and sentiment. The researchers also used machine learning to analyze the main content. Overall, the frequency of tweets during the first lockdown decreased, particularly for affiliates. Affiliate posts expressed more positive emotions than operator posts. As the pandemic continued, tweets were more likely to include sports content relative to direct advertising or safer gambling messages. Affiliates adapted the content of their posts more quickly than operators.


Citation: Houghton, S., Boy, F., Bradley, A., James, R. J. E., Wardle, H., & Dymond, S. (2025). Adapting in times of crisis: How social media marketing of gambling changed in response to major shifts in the gambling landscape. Information, Communication & Society. Advance online publication. https://doi.org/10.1080/1369118X.2025.2572025

Article DOI: https://doi.org/10.1080/1369118X.2025.2572025

Keywords: gambling operators ; machine learning ; marketing ; social media

Topics: Gambling Exposure ; Information for Operators

Conceptual Framework Factors:   Exposure - Marketing and Messaging ; Gambling Exposure

Study Design: Media Analysis

Geographic Coverage: United Kingdom, Great Britain

Study Population: Tweets posted by five most-followed UK gambling operators and five affiliate accounts between January 2020 and July 2022 (n = 353,134 original tweets).

Sampling Procedure: Twitter data from January 2020 to July 2022 were purchased from Tweetbinder for the five most-followed UK gambling operators and affiliates.

Study Funding:

This study was supported by the British Academy.

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