Co-designing a website for self-exclusion from multiple gambling venues

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Author(s): Pickering, Dylan ; Serafimovska, A. ; Cho, S. J. ; Blaszczynski, Alex ; Gainsbury, Sally M.

Journal: Internet Interventions

Year Published: 2022

Date Added: April 05, 2022

This study aimed to develop a self-directed website for people to register for self-exclusion from gambling venues. The interviews and focus groups asked participants for their opinions about website features and functions, and practical issues that could affect its uptake. Five participants were people with lived experience of gambling problems and self-exclusion. The rest were professionals with relevant work experience. Participants expected the website to be user-friendly, supportive, trustworthy, and tailored to the needs of end users. Participants outlined core functions and support features that the website should have (e.g., high data security measures).

Citation: Pickering, D., Serafimovska, A., Cho, S. J., Blaszczynski, A., & Gainsbury, S. M. (2022). Online self-exclusion from multiple gambling venues: Stakeholder co-design of a usable and acceptable self-directed website. Internet Interventions, 27, 100491. https://doi.org/10.1016/j.invent.2021.100491

Article DOI: https://doi.org/10.1016/j.invent.2021.100491

Keywords: gambling disorder ; harm minimization ; multi-operator self-exclusion ; online interventions ; self-exclusion ; self-help ; telemedicine

Topics: Gambling Assessment ; Gambling Resources ; Information for Operators ; Information for Treatment Providers ; Prevention

Conceptual Framework Factors: Environment - Responsible Gambling ; Resources - Harm Reduction, Prevention, and Protection ; Gambling Resources ; Resources - Interventions

Study Design: Qualitative: Content Analysis

Geographic Coverage: Australia, New South Wales

Study Population: People with lived experience of a gambling problem and involvement in land-based self-exclusion (n= 5), and professionals with current employment directly related to self-exclusion and problem gambling, including gambling counsellors, gambling venue staff, and policy makers (n = 20).

Sampling Procedure: Consumer participants were recruited from an industry self-exclusion program database. Professional participants were recruited via existing contacts and with the assistance of the research funding body.

Study Funding:

This research was funded by the NSW Office of Responsible Gambling under the 2019 Responsible Gambling Grants Program.