Reports
Author(s): Chrysalis Research
Publisher: Chrysalis Research UK Ltd
Year Published: 2017
Date Added: January 07, 2021
Resource Type: Evaluation
The Multi-Operator Self-Exclusion Scheme (MOSES) is a program that allows customers to self-exclude from more than one licenced betting shop in their area of the United Kingdom. This evaluation examined processes involved in MOSES. It also evaluated the effectiveness of MOSES in reducing gambling activity. Main findings of the report include:Customers found registration straightforward and understood the terms of the scheme.LBO staff requested more information to explain the registration process to customers.Risk of exclusion breaches will occur as the scheme grows.Majority of customers found that MOSES was successful in reducing or stopping gambling activity.Recommendations from the report include:Provide more information to staff to explain MOSES to customers.Clarify terms of the scheme to customers to emphasize their role during exclusion.Improve the registration process including adding online registration.Operators may want to invest in systems to improves scheme management.
The Multi-Operator Self-Exclusion Scheme (MOSES) is a program that allows customers to self-exclude from more than one licenced betting shop in their area of the United Kingdom. This evaluation examined processes involved in MOSES. It also evaluated the effectiveness of MOSES in reducing gambling activity.
Main findings of the report include:
Recommendations from the report include:
