Responsible gambling (RG) tools have been used as intervention to reduce excessive gambling and associated harms. RG includes features such as limit setting, behaviour tracking, self-test, and self-exclusion. Many studies have investigated how effective RG tools are. Most findings reveal that these tools do help people offset risks associated with problematic gambling. Moreover, the majority of gamblers hold a positive attitude toward them.
Two RG tools, Mentor and Playscan, have been proven to be effective in reducing gambling behaviour, such as amount of money spent. Yet, there are no studies that examine why people choose to use these tools and their experiences with them. This study explored user’s experiences and views regarding Playscan. It collected information qualitatively through face-to-face interviews.
