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The impact of evaluation by a third-party responsible gambling assurance program on improvements at casinos

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View Open Access Article View Snapshot Back to Search Results

snapshot summaries


Author(s): Philander, Kahlil S.

Year Published: 2023

Date Added: August 12, 2023

Responsible gambling (RG) programs usually involve a mix of corporate policies, employee training, and gambling product features. Third-party organizations can help evaluate performance against a set of design and operational standards. One example of a third-party assurance program is the Responsible Gambling Council’s RG Check program. This study examined how casino operators’ responsible gambling performance changed after entering the RG Check program. The researcher used de-identified assessment scores of 75 land-based casinos that were assessed between 2011 and April 2019. A total of 17 venues completed three accreditations, 43 completed two accreditations, and 15 completed one accreditation.

The findings suggest that venues improved their overall RG Check score between their first and second accreditations. Much of this improvement seemed to be due to improvement of the lower-performing venues. Some areas measured by the RG Check program improved over time (e.g., venue/game features and access to money). Other areas improved only in the short-term after starting the program (from the first to the second accreditation only, e.g., RG policies and employee training). The areas of self-exclusion, assisting patrons, and advertising and promotion did not improve over time. Additionally, informed decision making declined over time.


Citation: Philander, K.S. (2023). Third-party responsible gambling accreditation programs are related to short-term improvements as casinos but no ongoing games: Evidence from RG Check. UNLV Gaming Research & Review Journal, 27(1), 59–70. Retrieved from https://digitalscholarship.unlv.edu/grrj/vol27/iss1/4.

Keywords: accreditation ; casinos ; evaluation ; gambling harm ; responsible gambling ; social responsibility

Topics: Gambling Resources ; Information for Operators ; Venue/Casino

Conceptual Framework Factors:   Environment - Culture of Social Responsibility ; Exposure - Gambling Setting ; Environment - Responsible Gambling ; Gambling Environment

Study Design: Secondary Data Analysis

Geographic Coverage: Asia ; Canada ; Europe

Study Population: Land-based venues that participated in the RG Check accreditation program between 2011 and April 2019 (n = 75).

Sampling Procedure: This study uses de-identified evaluation data of 75 land-based venues that participated in the RG Check responsible gambling accreditation program between 2011 and 2019. Access to this dataset was provided by the Greo Scholars Portal Dataverse.

Study Funding:

No funding sources were declared for this study. 

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