Many gamblers do not seek face-to-face help from therapists. Rather, they access self-directed help, such as online help. Internet delivered cognitive behavioral therapy (iCBT) may be a helpful tool to help people overcome their gambling problems, especially if it is combined with therapist support. In interviews with seven therapists who provided iCBT, the therapists reported that their experiences were generally positive. They believed that iCBT would be helpful for some gamblers and that gamblers would find iCBT suitable for their needs. However, therapists were concerned about the low level of client engagement. They also did not like sending emails to clients using a template and not being able to respond to their clients’ emails as needed. Therapists believed iCBT should be part of the overall problem gambling services in Australia, although there should be more consideration of when and how it was delivered.
