This toolkit provides guidance to financial institutions in supporting customers experiencing gambling harms. It outlines drivers of gambling harms. These can include cultural background, peer influence, or financial problems. The toolkit also describes outcomes of gambling harm such as mental health issues or harm to families. The toolkit includes recommendations on supporting customers. Recommendations include:
- Ongoing screening of customers to flag harmful gambling
- Offer and promote blocking features that can limit gambling transactions
- Raise awareness of gambling harms, promote blocking features, and highlight support services
It also offers guidance on providing gambling support services. This includes training staff to identify and communicate with customers experiencing gambling harms. It also recommends partnering with community support services. Partnerships will help in building capacity, provide knowledge to bank staff, and refer customers to services.
