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Chatbot-based intervention may help reduce problem gambling

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Author(s): So, Ryuhei ; Furukawa, Toshi A. ; Matsushita, Sachio ; Baba, Toshiaki ; Matsuzaki, Takanobu ; Furuno, Satoshi ; Okada, Hitomi ; Higushi, Susumu

Journal: Journal of Gambilng Studies

Year Published: 2020

Date Added: June 11, 2020

The researchers created an automated chat program called GAMBOT. GAMBOT was developed to help people with problem gambling and used cognitive behavioural therapy principles. GAMBOT sent messages to participants via a messaging app based on pre-determined rules. It did not include any therapist contact. Participants were randomly assigned to the GAMBOT or assessment only control condition for four weeks. Data were analyzed from 197 participants. All participants reported reducing their problem gambling. No differences between groups were found for the primary measure of problem gambling (the Problem Gambling Severity Index). But, participants in the GAMBOT condition reported lower scores on another measure (the Gambling Symptom Assessment Scale). Most (77%) participants used GAMBOT throughout the four weeks. These results suggest that GAMBOT may help reduce problem gambling without therapist contact.


Citation: So, R., Furukawa, T. A., Matsushita, S., Baba, T., Matsuzaki, T., Furuno, S., Okada, H., & Higuchi, S. (2020). Unguided Chatbot-Delivered Cognitive Behavioural Intervention for Problem Gamblers Through Messaging App: A Randomised Controlled Trial. Journal of Gambling Studies. Advance online publication. https://doi.org/10.1007/s10899-020-09935-4

Article DOI: https://doi.org/10.1007/s10899-020-09935-4

Keywords: gambling disorder ; interventions ; pathological gambling ; problem gambling ; responsible gambling

Topics: Gambling Resources ; Information for Operators ; Information for Treatment Providers

Conceptual Framework Factors:   Environment - Responsible Gambling ; Gambling Environment ; Gambling Resources ; Resources - Interventions

Study Design: Experimental: RCT (randomized controlled trial)

Geographic Coverage: Japan

Study Population: N=254 people with gambling problems who were 18+

Sampling Procedure: Convenience sampling – Participants were recruited through online advertisements. They completed a questionnaire via LINE for an eligibility check. These included: scoring 3 or greater on the PGSI; age 18 or older; and not receiving face-to-face support from mental health professionals for their gambling problems.

Study Funding:

This study was funded by the Japan Agency for Medical Research and Development.

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