This research explores families’ experiences with an online gambling treatment service and their reasons for wanting online help. The researchers surveyed 62 family members of people with problem gambling (PG) from an internet counselling service in Australia. The survey asked them why they decided to get online gambling help and what they expected to receive from online services. Half of the participants wanted gambler-focused treatment to better support their family member with PG. Almost one-third wanted family-focused treatment to have someone listen to their story and needs, to know more about support options, and to manage the impacts of PG. Some participants (22%) wanted a blend of both.