Non-problem gamblers’ experience with responsible gambling tools online

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Author(s): Ivanova, Ekaterina ; Rafi, Jonas ; Lindner, Philip ; Carlbring, Per

Journal: Addictive Behaviors Reports

Year Published: 2019

Date Added: November 06, 2019

This study examined the experience of non-problem gamblers with responsible gambling (RG) tools online. The researchers surveyed 1223 customers of an online gambling platform in Finland. Results revealed that RG tools did not interrupt non-problem gamblers at all. They were not bothered by them. In fact, non-problem gamblers had more positive reaction to RG tools than people with problem gambling. People with problem gambling had the highest rates of wanting to, and actually abandoning, a gambling site due to being exposed to RG tools.

Citation: Ivanova, E., Raﬁ, J., Lindner, P., & Carlbring, P. (2019). Experiences of responsible gambling tools among non-problem gamblers: A survey of active customers of an online gambling platform. Addictive Behaviors Reports, 9. https://doi.org/10.1016/j.abrep.2019.100161

Article DOI: https://doi.org/10.1016/j.abrep.2019.100161

Keywords: attitudes ; consumer protection ; online gambling ; problem gambling ; recreational gambling ; responsible gambling

Topics: Gambling Resources ; Information for Operators ; Online Gambling

Conceptual Framework Factors: Environment - Culture of Social Responsibility ; Exposure - Gambling Setting ; Types - Structural Characteristics ; Environment - Responsible Gambling ; Exposure - Accessibility ; Gambling Environment

Response Rate: 12%

Study Design: Descriptive: Survey

Geographic Coverage: Finland

Study Population: 1223 Swedish-speaking adults who were active customers at paf.com, with an average age of 41 (27.6% female)

Sampling Procedure: Participants were recruited from paf.com because they had an account with this online gambling website. All participants were active customers who had made a deposit to their gambling account in the last 12 months and had made a bet in the last 30 days. They were sent an email invitation with a link to the survey.

Study Funding:

This research was completed as part of the first author’s PhD and was funded by Ålands Penningautomatförening (Paf), a publicly governed gambling operator in Finland.