This research report examines online peer support for gambling through forums, messaging platforms, social media groups, and online support meetings. Specifically, it looks at how people access, experience, and perceive online peer support, and how it fits within the wider gambling harm support system. The researchers conducted a rapid review of evidence, interviews with 48 people, a survey with 520 respondents, and an analysis of online forums.
Findings include:
- Online peer support is most often used alongside other forms of help.
- People value online peer support because they can connect with people who understand gambling harm through their own experience. This helps to reduce shame, normalize recovery, and provide hope for others.
- People also valued the flexibility, anonymity, and availability outside standard service hours.
- Many people observe discussions rather than engaging directly themselves.
- People may seek online peer support when they are experiencing acute distress, including crisis.
- There is a need for clearer positioning of online peer support within the broader support ecosystem, and appropriate safeguarding and support for peer supporters.
