This study explored how online peer support is used and experienced from the perspectives of people with lived experience of gambling harm and service providers in the United Kingdom. The researchers interviewed 24 adults with lived experience and 24 professionals working in gambling harm support services. The findings highlight that online peer support can offer emotional support, reduce shame, create a sense of belonging, and foster trust and hope through shared experience. It provides benefits like accessibility, anonymity, and timely support that can help prevent relapse. But there are risks associated with a lack of moderation of content, group conflicts, and barriers related to access, inclusion, and technology. It is important to ensure that online peer support is well-structured and moderated, and that there are safeguards and training for peer supporters.
