The multi-operator exclusion schemes allow people to request self-exclusion from multiple gambling operators within a sector in Great Britain. The schemes cover five sectors: casinos, bingo, betting shops, arcades, and online gambling. This report describes Phase 1 evaluation of the schemes. The findings suggest that users find the promotional materials and sign up process easy to understand. Identifying people who try to breach their self-exclusion works well for venues that require people to show their membership. But, there are many areas that need improvement. These include stronger promotion, improved communication with users, more staff training, and identifying people in non-membership venues. The report makes several recommendations.
