The responsible gambling practices of leading online gambling operators

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Author(s): Catania, Maris ; Griffiths, Mark D.

Journal: International Journal of Mental Health and Addiction

Year Published: 2021

Date Added: January 25, 2022

This study replicated a 2017 study to evaluate the responsible gambling (RG) practices of 50 leading online gambling operators. The results suggested that RG practices had improved over the past few years. Most operators had a dedicated RG webpage and offered RG tools such as self-exclusion, limit-setting, and cooling-off periods. Many operators replied in a positive and helpful way when interacting with a customer about potential gambling problems. But, there are aspects that could be improved. These include better age checks at registration, no commercial information on the RG webpage, and better RG support when in communication with customers.

Citation: Catania, M., & Griffiths, M. D. (2021). Analyzing consumer protection for gamblers across different online gambling operators: A replication study. International Journal of Mental Health and Addiction. Advance online publication. https://doi.org/10.1007/s11469-021-00695-9

Article DOI: https://doi.org/10.1007/s11469-021-00695-9

Keywords: consumer protection ; gambling operators ; harm minimization ; online gambling ; regulators ; responsible gambling ; social responsibility

Topics: Gambling Resources ; Information for Operators ; Information for Policy Makers ; Information for Treatment Providers ; Online Gambling ; Prevention

Conceptual Framework Factors: Environment - Culture of Social Responsibility ; Exposure - Gambling Setting ; Types - Structural Characteristics ; Environment - Responsible Gambling ; Exposure - Accessibility ; Resources - Harm Reduction, Prevention, and Protection ; Gambling Environment ; Environment - Public Policy

Study Design: Observational: Cross-sectional

Study Population: Responsible gambling practices of 50 online gambling operators

Sampling Procedure: The researchers replicated Bonello and Griffiths’ (2017) study. Thirty-two gambling operators included in the original study were still in operation, but one operator was excluded because the first author is employed by its parent company. The researchers added 19 new operators based on online search where the most advertised online gambling websites with a .com suffix were chosen.

Study Funding:

No funding source was identified for this study.