Responsible gambling (RG) initiatives try to reduce the harm associated with gambling. Playscan is an RG initiative that provides risk assessment to people who gamble online. The aim of this study was to examine people’s views of the accuracy of Playscan. The researchers did this by asking people who had used Playscan how much they agreed with Playscan’s risk assessment. Participants were also asked to provide comments on this tool. Five themes were identified in these comments: positive comments, negative comments, explanations of risk assessment results, confusion about Playscan, and technical issues related to the gambling website. The researchers also found that those at higher risk for gambling problems tended to provide negative comments about Playscan and disagree with the risk assessment.
